Application Support Plans from mindSHIFT offer tremendous value.
You get the support you need without increasing your headcount of relying on a development team that has moved on to another project and can't respond quickly enough to your on-going needs. You get access to the broad and deep resources of the mindSHIFT team - ranging from .NET and SharePoint developers to SQL DBAs and project managers - all with one phone call.
Our dedicated support team will maintain the health of your Web application and its related components, and work on any reported bugs, requested enhancements or training.
Examples of applications we currently support:
- The B2B eCommerce site, orginally developed and hosted by mindSHIFT, of Rothco, a leading supplier of military and outdoor clothing and accessories
- A sitecore CMS-driven website, initially developed by a third-party of a national non-profit education organization
- SQLServer infrastructure support for several companies and organizations, providing ad-hoc SQL DBA services as well as scheduled maintenance and database tuning.
At the start of a Support Plan project, mindSHIFT developers conduct an initial code review to familiarize themselves with your systems. We also review all documentation that exists (specifications, database schemas, test plans, etc.) for your systems.
A Project Manager will be assigned to all of our Support accounts to serve as the primary liaison to the client. The Project Manager works closely with our Director of Customer Support to ensure a timely and high quality response to all support requests.
Contact mindSHIFT to learn more about our application support plans.